search for books and compare prices
Diane Berenbaum has written 1 work(s)
Search for other authors with the same name
displaying 1 to 1 | at end
show results in order: alphabetically | oldest to newest | newest to oldest
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.For more on this book, visit www.howtotalktocustomers.com

Hardcover:

9780787987527 | Jossey-Bass Inc Pub, March 30, 2007, cover price $22.95 | About this edition: Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers.

Miscellaneous:

9780787995003 | Jossey-Bass Inc Pub, June 22, 2007, cover price $22.95

displaying 1 to 1 | at end