'This book addresses the difficult task of managing admissions and waiting lists while ensuring quick and convincing response to unanticipated changes of the clinical needs. It tackles the limitations of traditional systems, taking into consideration thedynamic nature of clinical needs, scarce resources, alternative strategies, and customer satisfaction in an environment that imposes unexpected deviation from planned activities'--Provided by publisher.

'Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information'--Provided by publisher.

'Interest in e-government, both in industry and in academies, has grown rapidly over the past decade. This book provides helpful examples from practitioners and managers involving real-life applications; academics and researchers contribute theoretical insights'--Provided by publisher.

'This book provides insights and support for professionals and researchers working in the field of information and knowledge management, information quality, practitioners and managers of manufacturing, and service industries concerned with the management of information'--Provided by publisher.