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Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries
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Product Description: Here are practical guidelines that will help libraries evaluate their performance and ultimately improve efficiency and service by answering questions such as ... Do the opening hours adequately meet demand? To what extent do patrons find the books they seek? Do the services of the library fulfill the expectations of the users? (IFLA Publication, Vol...read more
By Ramon Abad Hiraldo, Peter Te Boekhorst and Roswitha Poll
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9783598218002 | Walter De Gruyter Inc, May 1, 1996, cover price $129.00 | About this edition: Here are practical guidelines that will help libraries evaluate their performance and ultimately improve efficiency and service by answering questions such as .

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