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: This is the fourth of a series of research volume of papers from the Business and Information Technologies global research network. The BIT network comprises 21 partners from 17 countries, and conducts studies on the impact of new information and communication technologies on business practice, industry structure and economic change. This volume contains papers from Chile, Croatia, Italy, Korea, New Zealand, Switzerland, Taiwan and the United States. It presents a unique longitudinal and cross-sectional view of technology adoption and business practice across a diverse set of countries and economies. Combining the takeaways from the rest of the volumes, it appears that there are some commonalities with respect to patterns of technology adoption, but there are also significant differences among countries. Furthermore, innovative practices can arise in every country and there is the potential to apply these practices in other countries. Findings are obtained through surveys, GNP studies and sector studies in the series.