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Bibliographic Detail
Publisher
Robert Houston Smith Pub
Publication date
April 30, 2004
Pages
190
Binding
Paperback
Book category
Adult Non-Fiction
ISBN-13
9781887355087
ISBN-10
1887355081
Dimensions
0.50 by 6 by 8.75 in.
Weight
0.74 lbs.
Availability§
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Original list price
$34.95
§As reported by publisher
Amazon.com says people who bought this book also bought:
The Executive Guide to Six Sigma Call Centers | Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) | The Positive Coach Approach | Call Center Rocket Science | Call Centers for Dummies
The Executive Guide to Six Sigma Call Centers | Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) | The Positive Coach Approach | Call Center Rocket Science | Call Centers for Dummies
Summaries and Reviews
Amazon.com description: Product Description: As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Editions
Paperback
The price comparison is for this edition
from Robert Houston Smith Pub (April 30, 2004)
9781887355087 | details & prices | 190 pages | 6.00 × 8.75 × 0.50 in. | 0.74 lbs | List price $34.95
About: As the cost of doing business increases, call centers and help desks are frequently moving overseas.
About: As the cost of doing business increases, call centers and help desks are frequently moving overseas.
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