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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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Bibliographic Detail
Publisher
Bard
Publication date
September 1, 1998
Pages
288
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9781885167309
ISBN-10
188516730X
Dimensions
1.25 by 6.25 by 9.50 in.
Weight
1.30 lbs.
Original list price
$30.00
Amazon.com says people who bought this book also bought:
The Very Little but Very Powerful Book on Closing | Sales Bible | Jeffrey Gitomer's Little Gold Book of Yes! Attitude | Delivering Happiness | The Nordstrom Way to Customer Service Excellence | Jeffrey Gitomer's Little Green Book of Getting Your Way | Exceptional Service, Exceptional Profit
The Very Little but Very Powerful Book on Closing | Sales Bible | Jeffrey Gitomer's Little Gold Book of Yes! Attitude | Delivering Happiness | The Nordstrom Way to Customer Service Excellence | Jeffrey Gitomer's Little Green Book of Getting Your Way | Exceptional Service, Exceptional Profit
Summaries and Reviews
Summary
Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff trainer shows readers how to produce customer loyalty through a fresh approach to customer service and how to turn customers into salespeople. Tour. IP.
(view table of contents)Editions
Hardcover
The price comparison is for this edition
from Bard (September 1, 1998)
9781885167309 | details & prices | 288 pages | 6.25 × 9.50 × 1.25 in. | 1.30 lbs | List price $30.00
About: Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of word-of-mouth advertising
About: Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of word-of-mouth advertising
from Bard (September 1, 1998)
9789990110395 | details & prices | 6.25 × 9.00 × 1.25 in. | 1.42 lbs | List price $0.02
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