Amazon.com description: Product Description: Written for employees who feel overlooked or under recognized and for individuals who want to communicate more effectively, this book details how not to be misunderstood and to avoid conflict. It reveals communication patterns in individuals and shows how, when certain people's patterns match, communication is successful and they are understood. Also covered are the reasons why other people's patterns do not connect, communication is disrupted, and the individual is overlooked. This book shows individuals how to better develop their own personal communication profile, enabling them to recognize unique patterns in others. As a result, individuals will achieve greater understanding and success when dealing with others at work and at home.