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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
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Jump down to see edition details for: CD/Spoken Word
Bibliographic Detail
Publisher Berrett-Koehler on Dreamscape audio
Publication date September 14, 2015
Binding CD/Spoken Word
Edition Mp3 una
Book category Adult Non-Fiction
ISBN-13 9781681419664
ISBN-10 1681419661
Dimensions 1.13 by 6 by 5 in.
Original list price $24.99
Other format details audio
Summaries and Reviews
Amazon.com description: Product Description: The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they've helped develop, such as customer and employee value equations and the service profit chain. Then they move on to look at every aspect of optimal service leadership: the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into 'owners' who will help you develop new services, refine existing ones, and recommend your company so enthusiastically they essentially become marketers. The book concludes with a look at the challenges and trends that will shape service leadership in years to come.

Editions
CD/Spoken Word
Book cover for 9781681419664
 
The price comparison is for this edition
With Leonard A. Schleisinger, W. Earl Sasser, James Heskett | Mp3 una edition from Berrett-Koehler on Dreamscape audio (September 14, 2015)
9781681419664 | details & prices | 6.04 × 5.04 × 1.13 in. | List price $24.99
About: The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity.

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