Amazon.com description: Product Description: Retailing and E-tailing introduces students to the important concepts involved in operating a retail business. Retail is all around us, and it has changed in the 21st Century. This text focuses on the specifics of e-tailing and how e-tail differs from brick-and-mortar stores. Retail operations, merchandising, marketing, management, customer service, and selling are all topics covered in this text. In addition, retail and e-tail in the new global market is covered. The Instructor's Annotated Workbook is designed for presenting answers to workbook activities right where you need them.