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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
By Walter Dixon (narrator), Fred Reichheld and Rob Markey
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Jump down to see edition details for: Hardcover | CD/Spoken Word
Bibliographic Detail
Publisher Gildan Audio
Publication date January 10, 2012
Binding CD/Spoken Word
Edition Unabridged
Book category Adult Non-Fiction
ISBN-13 9781596597624
ISBN-10 1596597623
Dimensions 0.75 by 5.75 by 5.25 in.
Weight 0.40 lbs.
Original list price $29.98
Other format details audio
Subjects
BUSINESS & ECONOMICS / Customer Service
Business/Economics
BUSINESS & ECONOMICS / E-Commerce / General (see also COMPUTERS / Electronic Commerce)
Customer loyalty.
Consumer satisfaction.
Customer relations.
Amazon.com says people who bought this book also bought:
Tribal Leadership | The Challenger Sale | Traction | Answering the Ultimate Question
Summaries and Reviews
Editions
Hardcover
Book cover for 9781422173350
 
With Fred Reichheld | Rev exp edition from Harvard Business School Pr (September 20, 2011)
9781422173350 | details & prices | 289 pages | 6.25 × 9.50 × 1.00 in. | 1.15 lbs | List price $30.00
CD/Spoken Word
Book cover for 9781596597624
 
The price comparison is for this edition
With Fred Reichheld, Walter Dixon (other contributor) | Unabridged edition from Gildan Audio (January 10, 2012)
9781596597624 | details & prices | 5.75 × 5.25 × 0.75 in. | 0.40 lbs | List price $29.98

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