Amazon.com description: Product Description: Without Raising Your Voice, Losing Your Cool, or Coming To Blows Today's super negotiator has to be a versatile problem solver, seeking hard-bargain results with a soft touch. With punch and panache, Bob Mayer shows you how to make the grade, revealing powerful negotiating tools drawn from a unique blend of sources, including: Recent advances in psychology, linguistics, trial advocacy, sales, and management communications the cutting edge of the art of performance. Tips, tricks, and techniques from 200 of the world's masters the legendary street and bazaar merchants of Bombay, Istanbul, Cairo, and Shanghai. Mayer s own been there, done that; years as a lawyer representing thousands of clients (from foreign government agencies and mega-corporations to some of the world s best-known actors, authors, and athletes), negotiating deals on everything from amphitheaters to Zero aircraft. You ll learn what works and what doesn't when you re up against a stone wall...or your ideas are being rejected...or you re confronted with hostility and anger. Included is the highly acclaimed Deal Maker s Playbook, a collection of step-by-step; how-to; and " what-to; for 38 common negotiating situations, such as, buying a car, leasing an apartment, dealing with the IRS, interviewing for a job, buying a franchise, and getting out of debt. It s all here the fancy footwork and magic moves for outgunning, outmaneuvering, and out-negotiating the other person. And the techniques for developing life skills that will dramatically enhance your chances of professional success and personal satisfaction.