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Bibliographic Detail
Publisher
Purdue Univ Pr
Publication date
February 1, 2000
Pages
134
Binding
Paperback
Book category
Adult Non-Fiction
ISBN-13
9781557531827
ISBN-10
155753182X
Dimensions
0.50 by 8.25 by 10.75 in.
Weight
1.80 lbs.
Original list price
$53.95
Summaries and Reviews
(view table of contents)
Amazon.com description: Product Description: A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service).
- Book News, Inc.
Editions
Paperback
The price comparison is for this edition
from Purdue Univ Pr (February 1, 2000)
9781557531827 | details & prices | 134 pages | 8.25 × 10.75 × 0.50 in. | 1.80 lbs | List price $53.95
About: A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy.
About: A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy.
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