Amazon.com description: Product Description: The Select Committee identified failures at all levels of government that significantly undermined and detracted from the heroic efforts of first responders, private individuals and organizations, faith-based groups, and others. The institutional and individual failures we have identified became all the more clear when compared to the heroic efforts of those who acted decisively. Those who didn’t flinch, who took matters into their own hands when bureaucratic inertia was causing death, injury, and suffering. Those whose exceptional initiative saved time and money and lives.