Amazon.com description: Product Description: You are fantastic. Let us settle that point right away. Customer Service agents/teammates/personnel/gurus/ whatever fun adjective follows service, the job is not for the faint of heart. The job can be stressful beyond belief one day and mind numbingly boring the next. One customer could do nothing but yell at you for an hour and the next customer you just may invite to a holiday dinner at your parent’s house. You have to be ready for either extreme with every interaction. How is that not the most exciting thing in the world? The trials and tribulations of the customer service position provide some the best education and character building experiences a person can find. I hope to convince you of this over the course of this little book, but first I want to explain my own experience. Hopefully the brief introduction will show that I have some insight into the nature of our work as customer service agents. If you just said, “gaw, why?” Go ahead and skip to chapter one to get the party going. I’ll tell you though; there is a line in about seven paragraphs that is pretty funny.