Amazon.com description: Product Description: Managing Health Organizations For Quality And Performance Looks At Health Care Management From The Perspective Of Quality Improvement. Suitable For Undergraduates Or First-Year Graduate Students, The Book Reflects The Importance Of Creating Quality And Value In Public Health And Health Services Organizations. It Introduces Complex And Important Topics But Is Written In A Highly Accessible Manner. Key Features • Covers The Basic Subject Areas Required Of Managers Working In The Broad Arena That Encompasses Various Forms Of Health. • The Chapters Stand Alone, Allowing Instructors To Arrange Topics As They Prefer To Present Them. • The Framework Is Based On Four Management Functions, Rather Than Management Roles Or Simply Presenting Facts. • Includes Material Related To Customer Service And Satisfaction As Well As Organizational And Programmatic Quality. • Takes A Systems Approach With Examples Of Systems Thinking Applied To Both Management And Quality Issues • Provides Opportunities For Communicating And Connecting Among Many Topics And The Methodological Tools And Disciplines (Epidemiology, Biostatistics, Nutrition, Maternal And Child Health) On Which They Can Be Applied.