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Public Service Operations Management: A Research Handbook
By Sharon J. Williams (editor), Maneesh Kumar (editor), Nicola Bateman (editor), Zoe J. Radnor (editor) and Ann Esain (editor)
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Bibliographic Detail
Publisher Routledge
Publication date August 26, 2015
Pages 461
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9781138813694
ISBN-10 1138813699
Dimensions 1.25 by 6.25 by 9.25 in.
Weight 1.85 lbs.
Published in Great Britain
Original list price $160.00
Summaries and Reviews
Amazon.com description: Product Description:

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.

This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.



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Hardcover
Book cover for 9781138813694
 
The price comparison is for this edition
from Routledge (August 26, 2015)
9781138813694 | details & prices | 461 pages | 6.25 × 9.25 × 1.25 in. | 1.85 lbs | List price $160.00
About: How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists?

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