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Managing the Unexpected: Sustained Performance in a Complex World
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Bibliographic Detail
Publisher Jossey-Bass Inc Pub
Publication date September 15, 2015
Pages 209
Binding Hardcover
Edition 3
Book category Adult Non-Fiction
ISBN-13 9781118862414
ISBN-10 1118862414
Dimensions 1 by 6.50 by 9.50 in.
Weight 0.90 lbs.
Original list price $29.95
Summaries and Reviews
Amazon.com description: Product Description: Improve your company's ability to avoid or manage crises

Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance.

"Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat.

  • Explore the many different kinds of unexpected events that your organization may face
  • Consider updated case studies and research
  • Discuss how highly reliable organizations are able to maintain control during unexpected events
  • Discover tactics that may bolster your organization's ability to face the unexpected with confidence

Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.



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Hardcover
Book cover for 9781118862414
 
The price comparison is for this edition
3 edition from Jossey-Bass Inc Pub (September 15, 2015)
9781118862414 | details & prices | 209 pages | 6.50 × 9.50 × 1.00 in. | 0.90 lbs | List price $29.95
About: Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions.

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