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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
By Culinary Institute of America (corporate author)
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Bibliographic Detail
Publisher John Wiley & Sons Inc
Publication date February 10, 2014
Pages 290
Binding Paperback
Edition 3
Book category Adult Non-Fiction
ISBN-13 9781118116876
ISBN-10 1118116879
Dimensions 0.75 by 7.75 by 9.25 in.
Weight 1.30 lbs.
Original list price $34.95
Summaries and Reviews
Amazon.com description: Product Description: Transforming service into extraordinary guest experiences—with repeat business the reward

For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles. This all-new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkable Service, Third Edition offers new "Scripts for Service Scenarios" throughout to help servers practice such real-world scenarios as recommending a dish, taking reservations, and dealing with special requests. This book also addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house.

  • Foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service
  • Respected industry-wide as a contemporary reference guide and refresher for foodservice professionals


Editions
Paperback
Book cover for 9780470197400 Book cover for 9781118116876
 
The price comparison is for this edition
3 edition from John Wiley & Sons Inc (February 10, 2014)
9781118116876 | details & prices | 290 pages | 7.75 × 9.25 × 0.75 in. | 1.30 lbs | List price $34.95
About: Transforming service into extraordinary guest experiences—with repeat business the reward For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles.
2 edition from John Wiley & Sons Inc (April 27, 2009)
9780470197400 | details & prices | 294 pages | 7.50 × 9.25 × 0.75 in. | 1.34 lbs | List price $29.95
About: As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service.

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