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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
By
Ron Kaufman
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Bibliographic Detail
Publisher
Evolve Pub Inc
Publication date
August 7, 2012
Pages
318
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780984762507
ISBN-10
0984762507
Dimensions
1 by 6.25 by 9 in.
Weight
1.55 lbs.
Original list price
$24.95
Amazon.com says people who bought this book also bought:
The Big Book of Customer Service Training Games | Be Our Guest | Chief Customer Officer 2.0 | Buyer Personas | Action Steps | Powerful Phrases for Effective Customer Service | The Customer Rules | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless | Great Ideas
The Big Book of Customer Service Training Games | Be Our Guest | Chief Customer Officer 2.0 | Buyer Personas | Action Steps | Powerful Phrases for Effective Customer Service | The Customer Rules | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless | Great Ideas
Summaries and Reviews
Amazon.com description: Product Description: New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful clichés like âthe customer is always right.â
With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why arenât we doing it better?
New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same.
In this New York Times, USA Today, and Amazon.com bestselling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective-changing insights and case studies, you will learn how the worldâs best performing companies have changed the game through serviceâand how you too can follow this proven path to an uplifting transformation.
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful clichés like âthe customer is always right.â
With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why arenât we doing it better?
New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same.
In this New York Times, USA Today, and Amazon.com bestselling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective-changing insights and case studies, you will learn how the worldâs best performing companies have changed the game through serviceâand how you too can follow this proven path to an uplifting transformation.
Editions
Hardcover
from John Wiley & Sons Inc (December 25, 2012)
9781118172735 | details & prices | 240 pages | List price $24.95
The price comparison is for this edition
from Evolve Pub Inc (August 7, 2012)
9780984762507 | details & prices | 318 pages | 6.25 × 9.00 × 1.00 in. | 1.55 lbs | List price $24.95
About: New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You MeetWe are deep in a service crisis.
About: New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You MeetWe are deep in a service crisis.
Paperback
from Evolve Pub Inc (May 15, 2012)
9780984762552 | details & prices | 318 pages | 6.00 × 8.75 × 1.00 in. | 1.25 lbs | List price $14.95
About: New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet We are deep in a service crisis.
About: New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet We are deep in a service crisis.
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