Amazon.com description: Product Description: Book Fulfillment: Order Entry, Picking, Packing and Shipping explains in detail how to set up and run your book publishing shipping department. The Report covers order taking (letter openers, credit cards, card terminals, 800 numbers, fax, order services, order forms, and discount structures); order processing (computer hardware and software, shipping labels, short slips, bad cheques, overpayments, invoices, back orders, the Federal Trade Commission rules, complaints, book return policy, statements and collections); inventory and storage (shipping instructions to printer, book receiving, book returns, inventory control, stacking, and shipping room layout) and book packaging (how to wrap, where to get and how to use shipping bags and cartons, machinery such as tape dispensers, scales, postage meters and bag sealers with sources, using UPS, Direct Sacks and various Postal rates, foreign shipping and customs duty). Then the Report covers the alternatives to in-house fulfillment: using wholesalers, distributors, joint representation and fulfillment warehouses with a list of those to contact. Complete with forms and shipping rate charts, an action plan and an Appendix full of resources.