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Neutral Accent: How Language, Labor, and Life Become Global
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Bibliographic Detail
Publisher Duke Univ Pr
Publication date May 15, 2015
Pages 154
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9780822358534
ISBN-10 0822358530
Dimensions 0.25 by 6 by 9 in.
Weight 0.53 lbs.
Original list price $22.95
Other format details university press
Summaries and Reviews
Amazon.com description: Product Description:
In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visible from the confines of their cubicles. In his interviews with call service workers and in his own work in a call center in the high tech metropolis of Gurgoan, India, Aneesh observed the difficulties these workers face in bridging cultures, laws, and economies: having to speak in an accent that does not betray their ethnicity, location, or social background; learning foreign social norms; and working graveyard shifts to accommodate international customers. Call center work is cast as independent of place, space, and time, and its neutrality—which Aneesh defines as indifference to difference—has become normal business practice in a global economy. The work of call center employees in the globally integrated marketplace comes at a cost, however, as they become disconnected from the local interactions and personal relationships that make their lives anything but neutral.


Editions
Hardcover
Book cover for 9780822358466
 
from Duke Univ Pr (May 15, 2015)
9780822358466 | details & prices | 154 pages | 6.25 × 9.00 × 0.50 in. | 0.79 lbs | List price $79.95
About: In Neutral Accent, A.
Paperback
Book cover for 9780822358534
 
The price comparison is for this edition
from Duke Univ Pr (May 15, 2015)
9780822358534 | details & prices | 154 pages | 6.00 × 9.00 × 0.25 in. | 0.53 lbs | List price $22.95
About: In Neutral Accent, A.

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