search for books and compare prices
cover image
Winning Behavior: What the Smartest, Most Successful Companies Do Differently
Price
Store
Arrives
Preparing
Shipping
The price is the lowest for any condition, which may be new or used; other conditions may also be available. Rental copies must be returned at the end of the designated period, and may involve a deposit.
Jump down to see edition details for: Hardcover | Paperback
Bibliographic Detail
Publisher Amacom Books
Publication date June 1, 2003
Pages 368
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780814471630
ISBN-10 0814471633
Dimensions 1.25 by 6.25 by 10 in.
Weight 1.50 lbs.
Availability§ Out of Print
Original list price $29.95
§As reported by publisher
Amazon.com says people who bought this book also bought:
THE BEHAVIORAL ADVANTAGE | Selling to Major Accounts
Summaries and Reviews
Amazon.com description: Product Description: "Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others.

Editions
Hardcover
Book cover for 9780814471630
 
The price comparison is for this edition
from Amacom Books (June 1, 2003)
9780814471630 | details & prices | 368 pages | 6.25 × 10.00 × 1.25 in. | 1.50 lbs | List price $29.95
About: "Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more.
Paperback
Book cover for 9780814413678
 
from Amacom Books (March 30, 2008)
9780814413678 | details & prices | 352 pages | 6.00 × 9.25 × 0.75 in. | 1.10 lbs | List price $27.95
About: In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors.

Pricing is shown for items sent to or within the U.S., excluding shipping and tax. Please consult the store to determine exact fees. No warranties are made express or implied about the accuracy, timeliness, merit, or value of the information provided. Information subject to change without notice. isbn.nu is not a bookseller, just an information source.