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Emotional Intelligence for Sales Success: Connect with Customers and Get Results
By Colleen Stanley and Jill Konrath (foreword by)
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Bibliographic Detail
Publisher Amacom Books
Publication date November 1, 2012
Pages 204
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9780814430293
ISBN-10 0814430295
Dimensions 0.75 by 6 by 9 in.
Weight 0.80 lbs.
Original list price $17.95
Summaries and Reviews
Amazon.com description: Product Description: Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit.Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you’ll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.

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Paperback
Book cover for 9780814430293
 
The price comparison is for this edition
With Colleen Stanley | from Amacom Books (November 1, 2012)
9780814430293 | details & prices | 204 pages | 6.00 × 9.00 × 0.75 in. | 0.80 lbs | List price $17.95
About: Emotional intelligence plays a vital role at every stage of the sales process.

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