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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
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Bibliographic Detail
Publisher Amacom Books
Publication date September 14, 2011
Pages 214
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9780814417157
ISBN-10 0814417159
Dimensions 0.75 by 7.50 by 9.25 in.
Weight 1.05 lbs.
Availability§ Publisher Out of Stock Indefinitely
Original list price $24.00
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting • Time management • Team development • Conflict resolution • Providing feedback • Monitoring performance • Conducting meetings • Managing challenges • Listening • Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

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Paperback
Book cover for 9780814417157
 
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from Amacom Books (September 14, 2011)
9780814417157 | details & prices | 214 pages | 7.50 × 9.25 × 0.75 in. | 1.05 lbs | List price $24.00
About: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees.

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