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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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Bibliographic Detail
Publisher Amacom Books
Publication date March 30, 2008
Pages 352
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9780814413678
ISBN-10 0814413676
Dimensions 0.75 by 6 by 9.25 in.
Weight 1.10 lbs.
Original list price $27.95
Amazon.com says people who bought this book also bought:
Getting Things Done When You Are Not in Charge | The Advantage | Good to Great | The Behavioral Advantage
Summaries and Reviews
Amazon.com description: Product Description: In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service, product development, marketing, branding, bids and proposals, presentations, negotiations, and more. Behavioral Differentiation is emerging as the ""final frontier"" in competitive strategy, and Winning Behavior shows how leading companies use it to exceed expectations and outperform competitors. This eye-opening book offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. Winning Behavior reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.

Editions
Hardcover
Book cover for 9780814471630
 
from Amacom Books (June 1, 2003)
9780814471630 | details & prices | 368 pages | 6.25 × 10.00 × 1.25 in. | 1.50 lbs | List price $29.95
About: In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors.
Paperback
Book cover for 9780814413678
 
The price comparison is for this edition
from Amacom Books (March 30, 2008)
9780814413678 | details & prices | 352 pages | 6.00 × 9.25 × 0.75 in. | 1.10 lbs | List price $27.95
About: In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors.

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