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By
Paul R. Timm
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Jump down to see edition details for: Hardcover
Bibliographic Detail
Publisher
Amacom Books
Publication date
March 1, 2001
Pages
224
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780814405697
ISBN-10
081440569X
Dimensions
1 by 6.25 by 9 in.
Weight
1.10 lbs.
Availability§
Out of Print
Original list price
$24.95
§As reported by publisher
Summaries and Reviews
(view table of contents)
Amazon.com description: Product Description: Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training. This powerful book introduces a complete program that virtually guarantees customer retention and business growth - including high-impact tactics for consistently exceeding customer expectations through "A-plus" value, personality, information, convenience, and more.
Editions
Hardcover
The price comparison is for this edition
from Amacom Books (March 1, 2001)
9780814405697 | details & prices | 224 pages | 6.25 × 9.00 × 1.00 in. | 1.10 lbs | List price $24.95
About: Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training.
About: Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training.
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