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Chief Customer Officer: Getting Past Lip Service to Passionate Action
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Jump down to see edition details for: Hardcover | Miscellaneous
Bibliographic Detail
Publisher Jossey-Bass Inc Pub
Publication date March 31, 2006
Pages 302
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780787980948
ISBN-10 0787980943
Dimensions 1.50 by 6.25 by 9.50 in.
Weight 1.10 lbs.
Availability§ Out of Print
Original list price $27.95
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description: Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.

Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.

This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.



Editions
Hardcover
Book cover for 9780787980948
 
The price comparison is for this edition
from Jossey-Bass Inc Pub (March 31, 2006)
9780787980948 | details & prices | 302 pages | 6.25 × 9.50 × 1.50 in. | 1.10 lbs | List price $27.95
About: Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.
Miscellaneous
from Jossey-Bass Inc Pub (June 23, 2006)
9780787984946 | details & prices | 256 pages | List price $27.95

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