Amazon.com description: Product Description: Civil Service exams are competitive, with the highest scorers being offered the available jobs. This revised and updated manual dramatically increases job applicants’ employment prospects by helping them to excel on the clerical exams. It provides the tools needed to succeed in the verbal, clerical, and interview portions of the exam. It also includes insightful information about word processing, dictation, and office machines. Hundreds of practice problems are also included to sharpen test-taking skills.