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Raving Fans: A Revolutionary Approach to Customer Service
By Sheldon Bowles, Kenneth Blanchard, John Mollard (narrator), Kate Borges (narrator) and Rick Adamson (narrator)
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Jump down to see edition details for: CD/Spoken Word
Bibliographic Detail
Publisher Random House
Publication date January 1, 2004
Binding CD/Spoken Word
Edition Abridged
Book category Adult Non-Fiction
ISBN-13 9780739309537
ISBN-10 0739309536
Dimensions 0.50 by 4.75 by 5.50 in.
Weight 0.25 lbs.
Original list price $15.00
Other format details audio
Summaries and Reviews
Summary
A new CD version of the popular guide to business management shows listeners how to define a vision, learn what a customer really wants, institute effective customer service systems, and turn customers into raving (and spending) fans. Read by Rick Adamson, Kate Borger, & John Mollard. Book available.
Amazon.com description: Product Description: Note: This is an Audiobook (Audio CD) and does not include actual book.

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Editions
CD/Spoken Word
Book cover for 9780739309537
 
The price comparison is for this edition
Abridged edition from Random House (January 1, 2004)
9780739309537 | details & prices | 4.75 × 5.50 × 0.50 in. | 0.25 lbs | List price $15.00
About: Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.

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