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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
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Bibliographic Detail
Publisher
Free Pr
Publication date
April 1, 1997
Pages
301
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780684832562
ISBN-10
0684832569
Dimensions
1 by 6.50 by 9.50 in.
Weight
1.35 lbs.
Original list price
$32.50
Summaries and Reviews
Summary
A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles. 17,500 first printing.
Editions
Hardcover
The price comparison is for this edition
from Free Pr (April 1, 1997)
9780684832562 | details & prices | 301 pages | 6.50 × 9.50 × 1.00 in. | 1.35 lbs | List price $32.50
About: Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty
About: Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty
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