Amazon.com description: Product Description: This text offers a practical and well-defined model of social work practice with culturally diverse communities. The book defines generalist practice, human and cultural diversity, and multicultural social work and is ideal for all pre- and in-service social workers who deal with culturally diverse clients in family service centers, hospitals, mental health centers, and multicultural service centers. Lum uses a single family case study-the Hernandez family-to provide linkage and integration for the step-by-step description of the process-stage approach. He offers up-to-date coverage on women of color, refugees, and immigrants and includes information on the five-stage practice process model: contact, problem identification, assessment, intervention, and termination.