Amazon.com description: Product Description: Focusing on the "how to's" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate, this practical book is designed to help beginning practitioners and practicum students develop the skills they need to coordinate and provide direct services to a variety of populations. Invaluable as an on-the-job reference that beginning helpers can use when confronted with a difficulty or dilemma in managing cases, Woodside and McClam's book focuses on empowering clients to manage their own lives during the case management process, from the intake interview until termination. Important skills, such as writing reports, documenting services, using supervision, and mastering technology, are covered in the final chapter. Ideal for any beginning helper, the book includes real-life vignettes that illustrate the many ways in which the case management process is used in service delivery.