Amazon.com description: Product Description: Using her four-pointed model- The ABC'S of Effective Communication-Rosemary C. Baggish, M.Ed., MPH, offers a unique model for communication that can ease situations most parents expect, sometimes dread, and are often woefully unprepared to manage. Utilizing decades of hands-on experience, Baggish has expertly designed chapters that will guide parents to manage their own emotions, to understand their child s need, and to partner with them to create safe and respectful solutions to issues they may face. Educational and easy to understand, When the Bough Breaks is a must read for mothers and fathers of school-aged children who want to be effectual parents.