Amazon.com description: Product Description: This new edition of Procedures for the Office Professional is designed to prepare the adminstrative professional to fulfill a challenging role in today's workplace. Employees must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This book equips users to better handle these changes by providing instruction and activities directed toward technology, communication and human relations. With emphasis on creative thinking and lifelong learning, this book provides users with opportunities for unique solutions and ideas.