Improving Employee Benefits: Why Employees Fail to Use Their Benefits and How Behavioral Economics Can Help | Purchasing and Supply Chain Management | Transportation | Restaurant Operations Management | Business Ethics | Effective Training | Project Management | Our Unsystematic Health Care System
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
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