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Service Operations Management: Improving Service Delivery
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Bibliographic Detail
Publisher Prentice Hall
Publication date October 9, 2012
Pages 462
Binding Paperback
Edition 4th
Book category Adult Non-Fiction
ISBN-13 9780273740483
ISBN-10 0273740482
Dimensions 0.75 by 7.50 by 10.25 in.
Weight 2 lbs.
Published in Great Britain
Original list price $148.55
Summaries and Reviews
Amazon.com description: Product Description:

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.



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Paperback
Book cover for 9780273740483
 
The price comparison is for this edition
With Graham Clark, Robert Johnston | 4th edition from Prentice Hall (October 9, 2012)
9780273740483 | details & prices | 462 pages | 7.50 × 10.25 × 0.75 in. | 2.00 lbs | List price $148.55
About: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management.

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