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Customer Service: Skills and Concepts for Business
By Al Ewing, Robert W. Lucas, Eman Casallos (contributor) and Al Ewing (contributor)
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Jump down to see edition details for Customer Service: Skills and Concepts for Business: Paperback
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Bibliographic Detail
Publisher Richard d Irwin
Publication date March 1, 1996
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9780256187427
ISBN-10 0256187428
Dimensions 0.50 by 8.75 by 11 in.
Weight 1.30 lbs.
Availability§ Out of Print
Original list price $42.04
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description: This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

Editions
This edition contains multiple works--typically stories or entire novels--that are found in different collections. Below find each work in this edition grouped by how you can find each.
Paperback
Book cover for 9780256187427
 
The price comparison is for this edition
With Eman Casallos (other contributor), Al Ewing (other contributor) | from Richard d Irwin (March 1, 1996)
9780256187427 | details & prices | 8.75 × 11.00 × 0.50 in. | 1.30 lbs | List price $42.04
This edition also contains Jennifer Blood 2: Beautiful People
About: This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional.
Paperback
Book cover for 9780256187427 Book cover for 9781606903353
 
from Dynamite Entertainment (August 21, 2012)
9781606903353 | details & prices | 152 pages | 6.50 × 10.00 × 0.25 in. | 0.50 lbs | List price $19.99
About: Created by Garth Ennis, Jennifer Blood is a suburban wife and mom by day - and a ruthless vigilante by night!
The price comparison is for this edition
With Robert W. Lucas | from Richard d Irwin (March 1, 1996); titled "Customer Service: Skills and Concepts for Business"
9780256187427 | details & prices | 8.75 × 11.00 × 0.50 in. | 1.30 lbs | List price $42.04
This edition also contains Customer Service: Skills and Concepts for Business
About: This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional.

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