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Engaging Public Sector Clients: From Service-Delivery to Co-Production
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Bibliographic Detail
Publisher Palgrave Macmillan
Publication date May 15, 2009
Pages 261
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780230223769
ISBN-10 0230223761
Dimensions 1 by 5.50 by 8.75 in.
Weight 1 lbs.
Published in Great Britain
Original list price $115.00
Summaries and Reviews
Amazon.com description: Product Description: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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Hardcover
Book cover for 9780230223769
 
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from Palgrave Macmillan (May 15, 2009)
9780230223769 | details & prices | 261 pages | 5.50 × 8.75 × 1.00 in. | 1.00 lbs | List price $115.00
About: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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