The Schmuck in My Office | People Skills | Powerful Phrases for Dealing With Difficult People | Dealing With People You Can't Stand | People Can't Drive You Crazy If You Don't Give Them the Keys | A Survival Guide for Working With Bad Bosses | Coping With Difficult People
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
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