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Customer Service: Career Success Through Customer Satisfaction
By
Paul R. Timm
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Jump down to see edition details for: Paperback
Bibliographic Detail
Publisher
Prentice Hall
Publication date
July 9, 2004
Pages
232
Binding
Paperback
Edition
3
Book category
Adult Non-Fiction
ISBN-13
9780131779969
ISBN-10
0131779966
Dimensions
0.25 by 7 by 9 in.
Weight
0.80 lbs.
Original list price
$45.00
Amazon.com says people who bought this book also bought:
Customer Service | Electronic Commerce | E-Business | Integrated Advertising, Promotion, and Marketing Communications | The Pursuit of Wow!
Customer Service | Electronic Commerce | E-Business | Integrated Advertising, Promotion, and Marketing Communications | The Pursuit of Wow!
Summaries and Reviews
(view table of contents)
Amazon.com description: Product Description: KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.
Editions
Paperback
The price comparison is for this edition
3 edition from Prentice Hall (July 9, 2004)
9780131779969 | details & prices | 232 pages | 7.00 × 9.00 × 0.25 in. | 0.80 lbs | List price $45.00
About: KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty.
About: KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty.
2 sub edition from Prentice Hall (September 1, 2000)
9780130859594 | details & prices | 223 pages | 5.75 × 8.75 × 0.75 in. | 0.85 lbs | List price $36.99
About: For undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments.
About: For undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments.
With Menatplay (other contributor) |
from Prentice Hall (September 1, 1997)
9780135766958 | details & prices | 215 pages | 6.25 × 9.25 × 0.50 in. | 0.60 lbs | List price $48.00
This edition also contains Executive Pleasures 2009 Calendar
This edition also contains Executive Pleasures 2009 Calendar
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