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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
By
Merlino
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Bibliographic Detail
Publisher
McGraw-Hill
Publication date
October 27, 2014
Pages
260
Binding
Hardcover
Edition
1
Book category
Adult Non-Fiction
ISBN-13
9780071833257
ISBN-10
0071833250
Dimensions
1.25 by 6.25 by 9 in.
Weight
1.15 lbs.
Original list price
$30.00
Other format details
medical
Amazon.com says people who bought this book also bought:
Patients Come Second: Leading Change by Changing the Way You Lead | Communication the Cleveland Clinic Way | Patients Come Second | An Epidemic of Empathy in Healthcare | The Cleveland Clinic Way | Transforming Health Care | Hardwiring Excellence
Patients Come Second: Leading Change by Changing the Way You Lead | Communication the Cleveland Clinic Way | Patients Come Second | An Epidemic of Empathy in Healthcare | The Cleveland Clinic Way | Transforming Health Care | Hardwiring Excellence
Summaries and Reviews
Editions
Hardcover
The price comparison is for this edition
1 edition from McGraw-Hill (October 27, 2014)
9780071833257 | details & prices | 260 pages | 6.25 × 9.00 × 1.25 in. | 1.15 lbs | List price $30.00
CD/Spoken Word
With Tim Lundeen (other contributor) |
Unabridged edition from McGraw-Hill Education (March 10, 2015)
9781501212024 | details & prices | 6.50 × 5.50 × 1.25 in. | 0.50 lbs | List price $29.99
About: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience.
About: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience.
With Tim Lundeen (other contributor) |
Mp3 una edition from McGraw-Hill Education (March 10, 2015)
9781501211782 | details & prices | 5.50 × 6.75 × 0.50 in. | 0.20 lbs | List price $24.99
About: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience.
About: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience.
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