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The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
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Jump down to see edition details for: Hardcover | CD/Spoken Word
Bibliographic Detail
Publisher McGraw-Hill
Publication date November 1, 2006
Pages 208
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780071477840
ISBN-10 0071477845
Dimensions 0.75 by 5.50 by 8.25 in.
Weight 0.85 lbs.
Original list price $28.00
Summaries and Reviews
Amazon.com description: Product Description:

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

  • Reach out to entire communities
  • Listen to individual workers and consumers
  • Seize growth opportunities in every market
  • Custom-design a truly satisfying experience that benefits everyone
  • involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.



Editions
Hardcover
Book cover for 9780071477840
 
The price comparison is for this edition
from McGraw-Hill (November 1, 2006)
9780071477840 | details & prices | 208 pages | 5.50 × 8.25 × 0.75 in. | 0.85 lbs | List price $28.00
About: WAKE UP AND SMELL THE SUCCESS!
CD/Spoken Word
Book cover for 9781933309644
 
With Dick Hill (other contributor) | Abridged edition from Amer Media Intl - McGraw Hill audio (September 1, 2007)
9781933309644 | details & prices | 5.25 × 7.50 × 1.00 in. | 0.40 lbs | List price $28.00
About: With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there — the partners — and the special experience they create for each customer.

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