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Raving Fans! (The One Minute Manager)
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Bibliographic Detail
Publisher HarperCollins
Publication date February 26, 1998
Pages 160
Binding Paperback
ISBN-13 9780006530695
ISBN-10 0006530699
Dimensions 0.35 by 5.08 by 7.80 in.
Weight 0.25 lbs.
Original list price $0.00
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Summaries and Reviews
Summary
A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
Amazon.com description: Product Description: With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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