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Lean Six Sigma for Services: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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Bibliographic Detail
Publisher McGraw-Hill
Publication date June 1, 2003
Pages 300
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780071418218
ISBN-10 0071418210
Dimensions 2 by 6.25 by 9.25 in.
Weight 1.55 lbs.
Original list price $34.95
Summaries and Reviews
Summary
The author of Lean Six Sigma applies the revolutionary 'quality' improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.
Amazon.com description: Product Description:

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

  • Reduce service costs by 30 to 60 percent
  • Improve service delivery time by 50 percent
  • Expand capacity by 20 percent without adding staff


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Hardcover
Book cover for 9780071418218
 
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from McGraw-Hill (June 1, 2003)
9780071418218 | details & prices | 300 pages | 6.25 × 9.25 × 2.00 in. | 1.55 lbs | List price $34.95
About: The author of Lean Six Sigma applies the revolutionary 'quality' improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.

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