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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
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Hardcover
Book cover for 9780062415691
 
With Thomas A. Stewart | from Harperbusiness (November 29, 2016)
9780062415691 | details & prices | 336 pages | 6.00 × 9.00 × 1.09 in. | List price $29.99