from John Wiley & Sons Inc (August 7, 2001)
| details & prices
| 253 pages | 6.50 × 9.75 × 1.00 in. | 1.15 lbs | List price $24.95About:
A study of the healing power of apology explains why the apology process is important to one's emotional and physical well-being and discusses the steps one needs to take to put the power of apology to work.