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E-Service Intelligence: Methodologies, Technologies And Applications
By Da Ruan; Jie Lu; Guangquan Zhang
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Hardcover
Book cover for 9783540370154
 
from Springer Verlag (November 15, 2006)
9783540370154 | details & prices | 711 pages | 6.25 × 9.25 × 1.50 in. | 2.60 lbs | List price $279.00
Paperback
Book cover for 9783642072017
 
from Springer Verlag (November 29, 2010)
9783642072017 | details & prices | 721 pages | List price $279.00