Introduction

Overview of Effective Practices in Workplace Language Training

Effective Practice 1

The workplace language training provider has an effective, current strategic plan

Effective Practice 2

The workplace language training provider conducts effective marketing activities

Effective Practice 3

The workplace language training provider builds a strong client relationship in conducting an organizational needs assessment and developing a proposed program and contract

Effective Practice 4

The workplace language training provider provides quality program staff and appropriate staff support

Effective Practice 5

The workplace language training provider conducts a comprehensive research-based instructional needs assessment

Effective Practice 6

The workplace language training provider creates a flexible, research-based instructional design

Effective Practice 7

The workplace language training provider develops and selects program-specific training materials and activities

Effective Practice 8

The workplace language training provider delivers instruction that keeps participants involved and motivated

Effective Practice 9

The workplace language training provider conducts a program evaluation that relates program outcomes to program goals and serves as a guide for future training

References and Further Reading

Glossary