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Tables of Contents for Vertical Take-Off
Chapter/Section Title
Page #
Page Count
Foreword Lord Blyth of Rowington, Chairman -- The Boots Company plc
vii
Preface
ix
The Poisoned Chalice
1
23
Who We Are and What We Stand For
24
20
When Change Mangement Works -- and When It Doesn't
44
18
The Value Teams Go to Work
62
24
High-Integrity Implementation
86
20
Now for the Nuts and Bolts -- the Benchmark Actions
106
27
Paradoxes, Enablers and Role Models of Culture Change
133
15
The Power Train Delivers
148
34
What Gets Measured Gets Done
182
13
The Pay-Off
195
10
Epilogue: The Future of Benchmark
205
6
John Weston
Index
211