search for books and compare prices
Tables of Contents for Complaint Letters for Busy People
Chapter/Section Title
Page #
Page Count
Preface
9
4
Introduction Who's Complaining?
13
8
Gripe Session
21
10
The Fine Art of Complaining
31
8
The Goal of Complaining Is Getting What You Want
39
10
Complaining on the Spot
49
10
Writing a Letter That Gets Results
59
6
Sample Complaint Letters
65
78
When You Can't Get Satisfaction
143
14
When the Shoe Is on the Other Foot
157
8
Conclusion Four Words to Remember
165
2
Appendix A Consumer Complaitn AGencies by State
167
8
Appendix B Federal Complaint Agencies
175
6
Appendix C Directory of Corporations
181
46
Appendix D Directory of Industry Associations
227
8
Index of Letters
235
2
Index
237