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Tables of Contents for How to Lose Friends & Infuriate People
Chapter/Section Title
Page #
Page Count
Dedication
vii
Foreword
xiii
Preface
xv
Setting the Scene
1
14
In a nutshell, what this book is all about
part ONE DEVELOPING YOUR SKILLS
What can You See from the Balcony of Life?
15
16
Time is running out
Light at the end of the Tunnel
31
8
Inspiration is not kind, but it can be good
The Secret Destroyer
39
10
What's your poison?
Believe it or Not
49
6
Are your ready to sacrifice your life?
If You Don't Control Yourself, Someone Else Will
55
14
The plight of the candle in the wind
Achieving Intellectual Simpatico
69
10
Using logic and creativity to reach logictivity
Can You Speak Another Color?
79
26
Use mono-thought to sharpen your brain
part TWO WORKING WITH OTHERS
Leadership
105
22
The wrong question will lead to the wrong answer
Forget About Teamwork
127
18
Give me teams that work
It's Not What You Give, but What you Take Away
145
20
Power to the people
Come Do the Nanomation with Me
165
16
How to swallow your market whole
Cut Across the Dotted Line
181
22
Matrix management is your ticket to hell
Fluid Shares
203
26
How to cause a chain reaction
part THREE SURVIVING IN THE MODERN WORLD
Management Styles are out of Fashion
229
20
Everything is different, but nothing has changed
Customer Service---My Foot!
249
20
Never mind the `wow', just get rid of the `arrrh'
Lip-Service
269
12
Service in non-profit and government organizations
You can only Lie if you Know the Truth
281
16
Beware the statisticians
Prosperity in the Modern World
297
18
Luck has nothing to do with it
Characteristics of the Modern World
315
28
Apart from sudden death, nature is generally fair
Acknowledgements
343
2
About the Author
345
2
Contacts
347
2
Engagements
349
2
Index
351